How do I save the escape progress?

If you are starting to feel a little too sleepy while completing the escape or need to get back to your daily tasks, you can always take a break and come back later to continue the journey from where you've stopped. 

To do that, during the escape completion, tap on the icon with three dots in the upper right corner of the screen and then pick the Save and Exit option. There you go, now your progress won't be lost after leaving the escape. 🙌️

While we keep improving Loona and adding some magic to each and every episode, we have to face certain technical limits. To avoid major glitches and make episodes work the way they are supposed to, we have to update some of our existing escapes, which might cause resetting the progress on them. We have already made several steps to resolve this issue with one of the upcoming updates but for now, we suggest fully completing episodes you have already started and not finished yet before you update the app.

You can also turn off the auto-update feature for the app so that you can do it manually only when you no longer have unfinished ones. ✨

That’s how to stop automatic app updates on Android:

1. Open Google Play.
2. Tap the hamburger icon (three horizontal lines) on the top-left.
3. Tap Settings.
4. Tap Auto-update apps.
5. To disable automatic app updates, select Do not auto-update apps.

That’s how to stop automatic app updates on iOS:

1. Head to Settings on your iPhone or iPad.
2. Under Settings, tap on iTunes & App Store.
3. Turn off the slider that says Updates right under the Automatic Downloads section.