Loóna FAQ

About Loóna

• What is Loóna?
• About Loóna Alarm
• What is an immersive story?
• What is an escape?
• Are escapes helpful?
• Can I color escapes without following the story and at my own pace?

See all 14 articles

Loóna Plus Membership

• What's included in the Free plan?
• Is there a Family plan?
• Upgrading to a lifetime subscription
• How to gift Loona to a friend?
• How to redeem a gift code?
• How to transfer the subscription to another device?

Cancellation & Refunds

• Canceling my subscription purchased on the Loóna website
• Canceling my subscription purchased on the Apple App Store
• Canceling my subscription purchased on the Google Play store
• Requesting a refund of a subscription purchased on the Loóna website
• Requesting a refund of a subscription purchased on the Apple App Store
• Requesting a refund of a subscription purchased on the Google Play store

Troubleshooting

• I have a subscription but everything is locked
• Error redeeming gift code
• How do I reset the password?
• How can I delete my account?